Refund policy

Returns and Cancellations

Since our service is strictly a rental model, the "return" process applies when you cancel your subscription. Upon the termination or cancellation of your subscription, you have 3 days to make the rental PC available for return.

To be eligible for a successful return, the PC must be in a condition similar to how you received it (accounting for normal wear and tear). It must include all original parts, internal components, accessories, power cables, and be packed in its original packaging.

Data Removal

Before the PC is collected, you are strictly required to delete all personal data and log out of any accounts to protect your privacy. Furthermore, all such data is securely deleted as part of our standard data-wiping procedures when a device is returned.  This ensures that none of your personal files, accounts, or information remain on the device.

How to Schedule a Return Collection

To start a cancellation and schedule your return, contact us at support@ping.com.mt or on WhatsApp. Our team will physically collect the equipment directly from your registered address.

Late Returns and Holdover Fees

If you fail to make the PC available for physical collection within the 3-day return window, you will be charged daily ongoing possession fees. These fees are calculated on a daily pro-rata basis based on your monthly subscription rate until the device is successfully collected.

If the device is not returned, is returned damaged beyond normal wear and tear, or has missing components, you will be held fully liable for repair costs or the full replacement value of the PC.

Damages and Issues

Please inspect your rental PC immediately upon delivery. Contact us right away if the system is defective, damaged in transit, or functioning incorrectly so that we can evaluate the issue and repair or replace the unit. If you identify damage or defects during your rental period, you must stop using the device and notify us promptly.

Exceptions / Non-Returnable Items

As this is a hardware rental service, all physical equipment must be returned. However, any digital software licenses, downloadable content, or physical consumable items included with your subscription are non-returnable.

Upgrades and Exchanges

If you wish to upgrade or swap your rental PC for a different tier, please contact us. Once approved, we will schedule a physical collection of your current unit and deliver the new one. Please note that upgrading your device may result in a change to your monthly subscription rate.

Refunds

Subscription fees are non-refundable. If you choose to cancel your subscription mid-billing cycle, we do not offer refunds or prorated credits for the remaining days of that month. Your rental will remain active until the end of your current paid billing period, after which your 3-day collection window will begin.

In the rare event that we choose to terminate your subscription early without cause, you may be eligible for a prorated refund for the unused days remaining in that specific billing cycle. All approved refunds will be processed to your original payment method within 10 business days. If more than 15 business days have passed since a refund was approved, please contact us at support@ping.com.mt.